Terms & Conditions
- Engagement of Service
The Valet-Express will make reasonable efforts to ensure that the valet services are provided in a professional and satisfactory manner. However, you acknowledge and agree that The Valet-Express cannot guarantee that the detailing will meet your specific expectations, fulfill all your needs, or adhere to any particular industry or professional standards.
If you choose to request valet services, you are responsible for the following:
- Confirming the exact location of your vehicle before submitting a request.
- Ensuring that valet services are available in your area and you’re booking the most suitable package for the condition of your car.
- Parking your vehicle in a public location where our team is authorised to access and perform the valet service.
- Ensuring there is a minimum 50cm clearance around all sides of your vehicle to allow our technician sufficient space to valet your vehicle.
- Removing any personal belongings, rubbish, bulky items, car seats, and opening compartments or seats as necessary to prepare your vehicle for the valet service. Vehicles that are not adequately prepared may not receive a complete service if our technician is unable to access all areas of the vehicle.
- Understanding that traffic and delays from previous jobs may result in the valeter arriving later than scheduled. Please allow around 2-hour window from your booked time for our arrival.
- Be available at the time of your booking to provide access to your vehicle. If there is no response within 15 minutes, it may be treated as a cancellation, in accordance with our cancellation policy.
- Booking Process & Payment Details
The Valet-Express uses an internationally recognised company called Stripe to process all online payments.
- When booking a service with The Valet-Express London Ltd, a Debit/Credit is required to create a booking.
- You may pay by cash once the service is completed.
- The £1 pre authorisation transaction will be refunded within 3-5 working days.
- The Company reserves the right to cancel or restrict bookings based on availability.
Card payments: All card payments are processed by The Valet-Express London LTD, please contact customer support should you have any payment related queries. Upon arrival, your operator can request to view the card used for payment. The operator and the company reserve the right to cancel the order should the customer fail to produce the card used for payment.
3. Arrival Timings & Durations
- Our arrival times are approximate to accommodate any unexpected delays on the day of your booking. When the valeter is on the way, you will receive a text message with a link to track his journey and arrival.
- In the event that our operator is behind schedule and expects to arrive 2 hours after your booked time, we will endeavour to call you as soon as this becomes apparent.
- You can call the operator at any time to get a estimated arrival time, their contact details can be found by following the link in the confirmation text message.
- Booking durations are displayed in hours on our booking pages, indicating the maximum duration for the allocated service. The operator must complete the service within the allocated time. Should the operative require additional time to carry out the service to a suitable standard, surcharges may apply, more details on surcharges can be found below.
- Your service may be completed in less time if satisfactory results are achieved.
- Cancellation Policy & Weather Cancellation
We understand that schedules change and you may need to change the time of a booking.
- You may cancel free of charge up to 24 hours before the confirmed booking time.
- Cancellations made within 5 to 24 hours of the scheduled time will incur a charge of 50% of the booking,
- Cancellations within 4 hours of the booking time will be charged in full.
- We operate in all weather conditions, equipped with gazebos in case of heavy rain. However, we reserve the right to reschedule your booking in extreme weather conditions with forecasts of red warnings, ensuring the safety of our operatives.
- If rain is forecasted and you prefer to reschedule your booking, you can do so with at least 24 hours’ notice.
- Surcharges, Parking, & Photography
- Surcharges may apply for specific vehicle conditions such as excessive dirt or pet hair, starting at a minimum of £10.00 and capped at £30.00. It’s important that you select the correct level of service for your car, if you’re unsure please call or email us using the contact details below.
- Parking within 15 meters of your vehicle is required for our operatives to carry out the services. Any associated parking fees and PCNs are your responsibility.
- We may photograph your vehicle for our internal quality control records and promotional purposes. If you prefer not to have your vehicle featured in promotional materials, please let the operator know or include this request in the booking notes.
- Liability
We take all reasonable steps to ensure that our Valet-Express exercise reasonable care of your vehicle while in our care, during washing and cleaning processes. However, the company shall not be held liable for:
- Damage to or loss of the vehicle, its parts, accessories, or contents arising from or in connection with our custody.
- While we undertake services with reasonable skill and care, we shall not be liable for damage to or loss of the vehicle or its contents, except in cases of proven negligence, criminal acts, or breach of statutory duty on our part.
- Damage to vehicles with satin or matt paint or a satin/matt wrap. These vehicles are serviced at the owner’s own risk due to the complexity of such paintwork.
- Any damage resulting from cleaning engine bays. It’s essential to inform us of any alarms, immobilizers, electrical components, split hoses, loose connections, or engine management lights before cleaning. We cannot be held responsible for any damage if we were unaware of these issues.
- Potential staining caused by cleaning the vehicle’s bodywork and/or engine bay. Depending on the vehicle’s condition, such as a heavy oil leak, staining may occur on the surface below the vehicle. We accept no responsibility for any staining caused.
- The company accepts no responsibility or liability for any damage resulting from or in connection with the seizure of the vehicle by law enforcement authorities or any person lawfully authorized to do so.
- Our operatives do not have the authority to accept valuables or other articles for safe custody. The company will not be liable for any loss of or damage to such articles purportedly left in the safe custody or keeping of the company or its operatives.
- On completion of the service, the customer is requested to view the completed car and sign the operators job sheet. Any defect that was included in the chosen service and is not to the customers satisfaction, the operator will rectify before leaving. If the customer chooses not to check the completed clean, neither the company nor the operator accept any further liability.
- Customer Feedback
In the unlikely event that you are dissatisfied with the quality of any service provided by the company and its representatives, please consider providing feedback by emailing us on 07471101990. The feedback is important part of our quality control and helps us to improve, we will aim to respond to all emails within 24 hours. - Offers
Offers may be terminated without notice and cannot be combined. Each discount code can only be redeemed once per user unless otherwise specified.
- All promotions apply to new customers only, excludes Exterior Wash and Mini Valet packages unless otherwise stated.
- Repeat Bookings & Share Code Rewards
- Customers may schedule repeat bookings at specified intervals, with discounts offered based on frequency.
- Share Code Rewards: Earn £5 in app credit for each referral using your personalised code. Exploitative behaviour will result in credit voiding and account suspension.
- Example of Car Sizes
Small Cars:Suitable for two-seater and most four-seater compact cars. Examples include the Fiat 500, Smart Fortwo, and Peugeot 107.
Medium Cars: Includes standard hatchback cars, such as the Audi A3, BMW 3 Series, and Vauxhall Astra.
Large Cars:Suitable for estate/saloon cars, crossovers, SUVs and 4×4’s. Examples are the BMW 7 Series, Range Rover Sport, Audi A6 and Mercedes S-Class.
All 7-seater vehicles must select the “7 Seat Upgrade” option during the additional extras stage of booking to ensure our operators have enough time for thorough cleaning.
Website Terms & Conditions
1. Use of Website & Intellectual Property
- The website (‘www.valet-express.co.uk‘) is for personal non-commercial use only. Misuse or hacking attempts are strictly prohibited.
- Copyright and intellectual property rights in the material published on the Website are owned by us or our licensors. Commercial use requires prior consent.
- Information Security & Liability
- The transmission of information via the internet is not completely secure. Although we take steps to protect your information, any transmission is at your own risk.
- Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from negligence, fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
- Exclusion & Limitation of Liability
- We will under no circumstances be liable for indirect or consequential losses arising under or in connection with the Service or the Website.
- Subject to clauses mentioned above, our total liability to you shall not exceed £20.
- Privacy Policy & Other Terms
- All personal data collected from you will be processed in accordance with our Privacy Policy.
- You should review our Cookies Policy for information regarding the use of cookies to improve the quality of the Website and Service.
- Headings
- The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
Definitions:
- Company: Refers to The Valet-Express, also known as The Valet-Express London Ltd, the service provider.
- Booking: The act of reserving a service with The Valet-Express through the Company’s website, app, or telephone.
- Customer: Refers to any individual or entity booking a service with The Valet-Express.
- Operative: An employee or representative of The Valet-Express responsible for carrying out the booked services.
- Valeter: An employee or representative of The Valet-Express responsible for carrying out the booked services.
- Red Weather Warning: An official weather advisory indicating extreme weather conditions such as extreme heat, heavy rain, snow, or strong winds.
- Surcharges: Additional charges that may apply for specific vehicle conditions, as outlined in the Surcharges section of the Terms & Conditions.
- Parking Charge Notices (PCNs): Tickets issued for parking violations, which may be incurred if the customer fails to provide suitable parking access for The Valet-Express’ operatives.
- Quality Check: Inspection carried out by the customer upon completion of the service to ensure satisfaction and identify any discrepancies.
- Offers & Discounts: Promotional deals or price reductions provided by The Valet-Express for booking services.
- Share Code Rewards: Incentives provided to customers for referring others to The Valet-Express’ services, subject to terms and conditions outlined in the Share Code Rewards section.
- Website: Refers to the online platform accessible via ‘www.valet-express.co.uk‘, used for booking services and accessing information about The Valet-Express.
- These definitions aim to provide clarity on specific terms used throughout the Terms & Conditions, ensuring customers have a comprehensive understanding of the service agreement.